Refund Policy
Refund & Return Policy
At BuyNest, we want you to be completely satisfied with your purchase. Please review our refund and return policy below:
For Physical Products:
- 30-Day Return Window: You may return physical products within 30 days of delivery for a full refund.
- Condition: Items must be unused, in original packaging, and in resalable condition.
- Return Shipping: Customer is responsible for return shipping costs unless the item is defective or incorrect.
- Refund Processing: Refunds will be processed within 5-7 business days after we receive the returned item.
- Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 48 hours with photos. We will arrange a replacement or full refund at no cost to you.
For Veterinary Consultation Services:
- Cancellation Policy: You may cancel or reschedule your appointment up to 24 hours before the scheduled time for a full refund.
- No-Show Policy: If you miss your appointment without prior notice, no refund will be issued.
- Service Guarantee: If you are not satisfied with your consultation, please contact us within 24 hours and we will work to resolve your concerns or offer a partial refund at our discretion.
How to Request a Refund:
To initiate a return or refund, please contact our customer support team at [Your Email] with your order number and reason for return.
Non-Refundable Items:
- Gift cards
- Downloadable digital products (if applicable)
- Items marked as final sale
Exchange Policy:
We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
Questions? If you have any questions about our refund policy, please don't hesitate to contact us.
Last updated: February 2026